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FAQ

Here are answers to the most common questions. If you need help with your size or your order, email us at info@banbroken.com: we reply within 24 business hours.

Product

What makes HISPANO different?

It's designed so you don't have to choose between feeling stable when you lift and moving freely when you run, jump or climb the rope. Wide fit without going extreme barefoot, a 3 mm drop for a natural stride, an outsole that grips on rubber, track and turf, and reinforced sides for rope climbs.

What makes LEVITO different?

It's our shoe for hybrid racing: under 200 grams, a partial carbon plate, a highly responsive midsole and a high-traction outsole for sled pushes and pulls. It also works for running up to a half marathon.

HISPANO or LEVITO?

HISPANO for strength, cross-training and functional training. LEVITO for running and hybrid racing. Together they cover all your training.

Can I run in HISPANO?

Yes, short or medium runs within your workout. For long runs or hybrid races, LEVITO is the one.

I've never worn such a low drop. Do I need to adapt?

HISPANO has a 3 mm drop, almost flat. If you're coming from high-drop shoes, build up gradually and listen to your body.

Size

How do I choose my size?

Take the size test on the product page: measure your foot in centimeters, enter it and we'll tell you your size. Each model has its own chart, so take the test on the model you're buying.

What if I get it wrong?

You have 60 days to exchange your size, and the first exchange is free within the European Union. It just needs to be unused, with its box and tags.

Pre-order

Which models are on pre-order?

All HISPANO colors except WHITE, which ships now. LEVITO also ships now.

When do pre-order HISPANO ship?

From October 15, 2026. We'll keep you updated by email at every step.

What if I mix in-stock and pre-order products?

We can ship them separately at no extra cost or send them together. We'll let you know by email.

Can I change or cancel a pre-order?

Yes. Email us at info@banbroken.com with your order number.

Shipping

How much does shipping cost?

Shoes ship free to all of Spain and the European Union. For all other orders, shipping is free from €95 on the Spanish mainland and from €139 to the islands, Ceuta, Melilla and the EU. You'll see the exact amount before you pay.

How long will my order take?

In-stock orders leave Málaga within 24 business hours, Monday to Friday.

Which countries do you ship to?

Spain and the countries of the European Union.

How do I track my order?

When it ships, you'll receive an email with the tracking link. Also check your spam or promotions folder.

Exchanges and returns

Can I return a product?

Yes, within 14 calendar days of receiving it, unused and in its packaging. We refund you using the same payment method.

What if I receive something defective?

Email us with your order number and photos of the product. All products come with a 2-year warranty.

Do you have a physical store?

Yes: calle Perete 21, Málaga, Monday to Friday from 10:00 AM to 2:00 PM. Come in and try on your size.

Choose a pickup point

Málaga

Calle Perete 21. 29006